Under the Commonwealth Privacy Act [and the Health Records Act], an individual has the right to obtain access to any personal information which the Practice holds about them and to advise the Practice of any perceived inaccuracy.
There are some exceptions to these rights set out in the applicable legislation.
The Practice will take reasonable steps to correct personal information where it is satisfied they are not accurate or up to date. From time to time, the Practice will ask patients to verify the personal information held by the Practice is correct and up to date. Patients may also request the Practice corrects or updates their information, and patients should make such requests in writing.
To make a request to access or update any personal information the Practice holds about you please contact the Practice Manager in writing and the Practice will respond within a reasonable timeframe. The Practice may require you to verify your identity and specify what information you require. The Practice may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, the Practice will advise the likely cost in advance. If we cannot provide you with access to that information, we will provide you with written notice explaining the reasons for refusal.
When making a request to access your personal information held by the Practice you should be aware that there will be occasions when access to this information is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others, or where the release may result in a breach of the Practice’s duty of care to you as our client.